International Journal of Research Foundation of Hospital and Healthcare Administration

Register      Login

VOLUME 1 , ISSUE 1 ( July-December, 2013 ) > List of Articles

RESEARCH ARTICLE

Role of Employee Satisfaction in Influencing Patient Satisfaction

Shibu John, Rasika Sharma, Manoj Kumar Dhingra

Citation Information : John S, Sharma R, Dhingra MK. Role of Employee Satisfaction in Influencing Patient Satisfaction. Int J Res Foundation Hosp Healthc Adm 2013; 1 (1):13-18.

DOI: 10.5005/jp-journals-10035-1003

Published Online: 00-12-2013

Copyright Statement:  Copyright © 2013; Jaypee Brothers Medical Publishers (P) Ltd.


Abstract

How to cite this article

John S, Sharma R, Dhingra MK. Role of Employee Satisfaction in Influencing Patient Satisfaction. Int J Res Foundation Hosp Healthc Adm 2013;1(1):13-18.


PDF Share
  1. uwstout.edu/content/lib/thesis/2005/2005willemss.pdf (accessed August 17,2012). Int J Multidis Resear 2011 December;1(8):.
  2. Customer satisfaction is rooted in employee satisfaction. Haward Business Review 1991;69(6):148
  3. Heath care's management myopia. Hospitals and Health Networks. Retrieved from http://www.hhnrnag.com .
  4. Treating the whole employee. Hospitals and Health Networks (2004). Retrieved from http://www.aqp.org .
  5. Feedback Leaders Workbook. Kansas City, MO: Management Science Associates Inc 2002.
  6. Hardwiring Excellence. Gulf Breeze FL: Fire Starter Publishing. When to repeat the employee satisfaction survey (n.d.) 2003. Retrieved from: http://www.employeesurveys.com
  7. If Disney Ran Your Hospital 9 M Things You Would Do Differently. Bozeman MT: Second River Healthcare Press 2004.
  8. What bad impressions say about organizations (Part II). Human Resource Quarterly 1998;9(2):179-185.
  9. Human Resource Management. 3rd ed. New York: McGraw-Hill Companies Inc; 2003.
  10. Finding and Keeping Great Employees. New York: AMA Publications 1999.
  11. Love ‘Em or Lose ‘Em. San Francisco, CA: Berrett-Koehler Publishers Inc; 1999.
  12. Satisfaction Guaranteed. Calgary, Alberta, Canada: Mastery Publishing Company; 1996.
  13. Health care's focus on the customer is in critical condition. The Journal for Quality and Participation 2000 March/April: 27-28. Retrieved from: http://www.aqp.org .
PDF Share

© Jaypee Brothers Medical Publishers (P) LTD.